The gap between what customers expect from brands and what they actually offer is one of the main challenges in today's marketing context. Some brands have established customer contact points and feedback platforms, but the...

The gap between what customers expect from brands and what they actually offer is one of the main challenges in today's marketing context. Some brands have established customer contact points and feedback platforms, but the...
Uber - The importance of customer experience Any organization should perceive its customers, partners and market contacts as potential influencers. But for this to translate into an effective marketing strategy, it's important to understand why...
Customer feedback Most organizations tend to evaluate themselves positively in the context of customer experience, as they focus on obvious metrics such as the number of phone calls answered or the speed of response. However, an analysis of...
According to an article in Visão magazine, the new "made in Portugal" brands are causing a stir. They are fresh and synonymous with entrepreneurship, innovation and good communication. They have arrived and found their place in the market. Today we highlight JOSEFINAS: the...
The importance of a brand's image and reputation The image and reputation of a brand, business, company or organization is crucial to its success. As consumers, when we visit an establishment for the first time or decide to buy a product or...
According to Nielsen's international report "Global Survey Premiumization", 33% of Portuguese people have improved their financial situation in the last 5 years. This leads us to conclude that their purchasing power has consequently increased and that they increasingly value...
Engagement To understand the results we are having with the strategy and actions being implemented, it is necessary to evaluate our performance. In other words, if you want to understand your audience's feedback, you need to evaluate their engagement with your strategy and actions...
Learn how important it is to create content that captivates When creating content, it is important to remember some relevant points that will make all the difference in the adhesion of your audiences: Try to meet a need. The importance of responding to the...
José Rodrigues de Jesus took office today as the new President of the Association of Statutory Auditors (OROC) for the 2018-2020 term. The Minister of Finance pointed out the relevant role of Auditors as a guarantee of confidence in the economies and credibility of the...